Frequent questions

Everything you need to know for your holiday at Hotel Castel Pietra

Food

You can arrive in our restaurant rooms from 7:30 to 9:00 pm, our waiters will escort you to your table.

Drinks are not included in the half board offer.

We have a large offer of wine with more than 230 labels, plus different kind of glassware proposals and different types of beers.

Breakfast is served from 7:30 to 10:30 am. You’ll find a rich breakfast buffet in a different room from the one you eat, that’s because you’ll be able to prepare some centrifuges or cook some eggs, so that in the breakfast room will reign quite and relax. Maybe it’s necessary to do a little bit of walking, but you’ll be able to enjoy a very relaxing and quiet breakfast.

The half board includes breakfast and dinner. The half board menu allows you to choose between three different options: typical, fish or vegetarian.

Plus, every day you have a big buffet of salad, side dishes and dessert.

We also have tasty offers for children. You choose and order directly at the table at dinner.

We offer the B&B service or the Half Board, not the Full Board. At lunch time we have the Bistrò, which offers tasty and healthy dishes, for adults and children, at the bar or in our terrace. The check (based on what you’ve ordered) will be added in your room.

On Saturdays and Sundays and during the holidays, you can lunch also in our gourmet restaurant “La Pajara”, open also every night.

The half board includes breakfast and dinner, not lunch.

Yes, we have specific dishes for our little guests, such as pasta with tomatoes, gnocchi, chicken nuggets, wurstel with fries and much more.

Yes, we have two options: the Bistrò, which offers tasty and healthy dishes, for adults and children, at the bar or in our terrace. The check (based on what you’ve ordered) will be added in your room.

On Saturdays and Sundays and during the holidays, you can lunch also in our gourmet restaurant “La Pajara”, open also every night.

At dinner they are assigned and you will be accompanied by our Team ready to welcome you, while at breakfast they are free. Breakfast can also be eaten on the tables on the terrace.

Our Kitchen Team is prepared for all kinds of needs, whether it is a milk allergy rather than a gluten intolerance or the need to have dietary dishes, we kindly ask you to point this out to us both during the reservation process and to let our waiters know, for added security, once you are seated at the table.

Yes, you can switch your dinner and eat in our a la carte restaurant and you’ll receive an 11,00 euros discount per person.

Certainly it is possible. The menu of the day consists of a Salad and Appetizer Buffet a choice of 3 first courses and 3 second courses (including a typical or meat, a vegetarian and a fish proposal), with side dishes, a dessert buffet and a choice of dishes for the little ones, at € 27.00 per adult and € 17.00 for children. In addition to the alternative of a la carte dishes from our gourmet restaurant “La Pajara” (subject to table availability)

Spa Energetika

We don’t have any extra fee for the spa, which is open from 2:30 to 7:30 pm, with free access, from 16 years old up.

In reception you can also find our “spa kit” with towel, bath robe and slippers.

Energetika includes 2 relaxing room, one with chromotherapy and water beds and the other one with suspended beds and a Vitalbar with teas, fruits, juices and more.

We also have a new sauna area with finnish sauna, turkish bath, bio sauna and infrareds good for your back and neck, emotional showers and two kneipp baths for your feet.

A suite for couples with a Jacuzzi bath and a hay bed.

We suggest avoiding synthetic fabrics, responsible with high temperatures to release toxic substances. it’s better to use one of our towels. The swimwear could also stain our natural wood benches.

Being a possible nudist and a relaxing area, it’s possible to use Energetika from 16 years old.

Yes, it’s open also for externals, for a prize of 19,00 euros each for three hours, with a reservation.

We also have available at the reception our spa kits with towel, bath robe and slippers that you can take for free with a deposit of 10,00 euros.

You can safely change in your room and come down to the spa already in your bathrobe, or if you prefer you can use the changing rooms in the spa. There are also coded lockers in the locker rooms where you can safely store your belongings while enjoying a few moments of relaxation.

You can check all of our treatments and massages in the specific Energetika depliant. You can book them either at the reception or directly with the girls in the spa.

We suggest to book them from home to be sure to find availability.

Dr. Haushcka products are completely natural and bio, If you’d like to buy some of our Dr. Hauschka products you can ask to Francesca at the reception or to the girls in the spa.

Pets allowed

Small/medium dogs are allowed in the hotel as long as they are kept by the leash. They’re not allowed in the common areas such as hall, restaurant and Energetika, our well-ness area. We suggest you to pass through our garage to go out or to come in, mainly to avoid meeting with other dogs that could create drawbacks.

Yes, we have an extra fee from 19,00 to 29,00 euros, depending on the period of your stay, for specific cleaning of the room after you leave.

Activities

At the Hotel Castel Pietra you’ll find a big room (110 mq) where your children and juniors can have fun, and a playground outside where they can run and enjoy outside playing without any streets or car nearby.

From 4:00 to 9:30 pm, with a small pause from 7:00 to 7:30, we have a mini club service for kids from 4 to 12 years old, where they can play and be creative with our animator.

While they’re playing and having fun the parents can relax in our Energetika area.

During summertime we organize excursions for our guests, where you can discover the beauty of our territory escorted by our staff.

If you prefer to be autonomous ask at the reception all the informations you need.

During winter time you can reach mountain guides “Aquile di San Martino” and book one of the many and funny activities they organize on the snow. We are always ready to give you all the info.

During summertime we organize mountain bike excursions. You can also find a corner for mountain bike lovers with different types of itinerary and informations, don’t hesitate to ask at the reception.

Holiday with bicycles

In our underground garage we have a big bike lounge, locked, where you can keep your bicycle. You can ask the keys at the reception and then bring them back there once you’ve closed the bike lounge. We are a bike hotel so we understand if you prefer to bring your bicycle with you in the room.

We have some standard mountain bikes that our guests can use for free but if you’re looking for something more professional and competitive, we have some Willier bikes rentable for 19,00 euros half day and 29,00 euros for the entire day.

Absolutely, we have some Willier professional e-bikes you can rent for 29,00 euros half day or 39,00 euros for the entire day.

We have the possibility to do a washing machine for € 15.00,. The clothes must be delivered at the reception by 6:30 pm.

Reservations

Normally the rooms are ready by 2:00 pm. If you have specific needs just ask at the reception, we’ll try our best to let you check-in earlier.

Normally the check-out is by 10:00 am. If you’d like to keep the room longer, with an extra fee of 29,00 euros you’ll have the room available until 6:00 pm, with the Energetika area included. Ask at the reception for the availability.

If you’d like to keep the room longer, with an extra fee of 29,00 euros you’ll have the room available until 6:00 pm, with the Energetika area included. Ask at the reception for the availability. The supplement for late check – out is € 29.00 total which also includes access in the Wellness Oasis. Obviously subject to room availability, so please ask at the front desk.

We actually don’t have a price list, our rates change based on different things, the best thing to do is call directly or send an email and we’ll be pleased to give you all the information you need. You can also book directly with the “Price and Booking” button.

Takeaway

Yes, you can order one of our strudel and bring it home for friends and family, by 6:30 pm of the day before leaving. The prize is 14,50 euros.

Yes of course, we have a very large selection of wines with a specific take away price list. Ask at the bar and take a look, we’ll be happy to prepare you the bottles before you leave.

Gift Card

Yes, at the reception you can find and customize different types of gift cards: for a holiday in our hotel, a romantic dinner for two, a special afternoon in our Energetika area.

Gift certificates are fully customizable, you can create them as you like according to your preferences, the girls at the front desk will be happy to help you compose the perfect gift certificate. All of our gift card are completely customizable, to create the perfect gift for every occasion! So it is always possible to purchase them even from home by phone or mail.

Skiing

The ski center is in San Martino di Castrozza, at about 12 km from here.

During wintertime we have a city ski bus for free, nearby the hotel. You can collect the free ticket at the reception (one per person) with a 10,00 euros deposit that we will give you back when you will return the card at the end of your holiday.

Yes, we have a big ski room in our garage, locked. You can put your ski there and also your skiiboots to dry in our drier machine. You can ask the keys at the reception and then bring them back there once you’ve closed the ski room. You can ask the keys at the reception and then bring them back there once you’ve closed the bike lounge.

Wifi

Yes, we have free wifi for our guests that cover the entire hotel, from the rooms to the terrace. You can ask for the username and password at the reception or you can find them behind the green card holder where you have also your room keys.